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1. What if I call 911 accidentally?

If you accidentally dial 911, do not hang up.  Stay on the line and tell the Dispatcher that everything is okay. If you hang up, the Dispatcher will attempt to call the phone number back. If they are unable to make contact with you, a Police Officer will be dispatched to your residence to ensure you do not need assistance.

2. Why do the dispatchers ask so many questions when I call 911?

Emergency Dispatchers need to get accurate information to allow Officers to make the best decision on how to approach the situation.  Dispatchers handling fire and medical calls must also consider the well-being of the public, the safety of the Firefighters, Paramedics and Police Officers.  The information you provide a Dispatcher is relayed to responding Officers, Paramedics or Firefighters while they are responding to the call.

3. What if I don't know the address?

Advise the Dispatcher that you don't know the actual address and then give a cross street or a block number, provide landmarks, business names or parks nearby.  Look at house numbers in the area, if inside a building look for a piece of mail with an address.

4. Why do dispatchers ask so many questions for an ambulance?

You are asked a series of questions that will help the Paramedics determine the response needed to help the patient in the best way possible.  The Dispatcher can obtain this information while sending the help that is needed.  The Dispatcher will provide instructions for patient care until the Paramedics arrive on the scene. You should carefully follow the instructions given by the Dispatcher.

5. How to describe people involved?

Dispatchers need as much information as possible concerning the subjects involved in the emergency.  The best descriptions will involve sex, race, height, weight, hair color and clothing description.  If you think the subject has a weapon tell what kind of weapon you think it is.

6. How to describe vehicles?

Dispatchers need a description of vehicles involved in case the subjects leave the scene so that officers can look for them while they are on the way to the incident.  If possible get license plate number, make, body style and color and if it's an older or newer model vehicle. Include any information that would make it easily identified such as damage, stickers and how many doors.

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1. How do I find the City Council minutes?

View the past and present City Council meeting minutes.

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1. Is the city attorney available for personal use/counsel?

No, unless there is a legal issue regarding you as a city employee or your department.

2. How do I know if I'm eligible for Family Medical Leave (FML)?

There is a section in the Employee Policy Manual devoted to FMLA. Please review that section. As always, the Human Resources Department is here to help you. Our number is 501.982.4671.

3. If I move, what do I need to do?

Once you have moved, there are certain steps that must be taken to ensure that the City and your benefit providers know how to get in contact with you. 

Employees must notify their supervisors of this change AND human resources.

Police or Fire Department employees must see the Chief's admin and request the "Change of Address Packet". Once that is completed, turn that back into the Admin and they will submit the packet to Human Resources. 

If you have moved and are no longer employed with the City, we'll need the corrected address for W-2's.  We will need that change in writing.

4. When can I make changes to my benefits?

Unless it's during an open enrollment period, you must have a qualifying event. A qualifying event is defined as a marriage, divorce, birth, death, or adoption. Your changes must be made within 30 days of the qualifying event.

If proper changes are not made within 30 days, you will have to wait until the next open enrollment period.

5. If I get called for jury duty, am I required to give the city my "Jury Duty Check?"

Yes, but only if you have jury duty on a day that you would otherwise be at work.  You will be paid your regular rate of pay by the City for time served on Jury Duty. Therefore, you must sign your "Jury Duty Check" over to the City, so you are not paid twice.

6. I received a check from the Arkansas Municipal League (ARML)for my work related injury. What do I do with it?

If you are off work and receive a workers compensation check from ARML, it must be signed over to the City of Jacksonville and turned in to the Human Resources Department. The City compensates you 100% of your pay while you are out with your work related injury. The check from ARML reimburses the City.

7. If I am hurt while at work and choose not to seek medical attention immediately, what happens if I later need to go to the doctor?

Regardless of whether or not you choose to go to the doctor, your Supervisor must be informed of the incident immediately. If you feel that you do not need a doctor immediately, that is fine. If, down the road, you feel that you should probably go see a doctor because there is still an issue, notify your Supervisor and then Human Resources. HR will take care of making you an appointment.

After leaving the doctor's office, you must visit Human Resources to complete the proper Worker's Compensation paperwork.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. Does the Jacksonville Police Department offer driver testing?

The Jacksonville Police Department does not administer driver testing. The driver examination is administered by the Arkansas State Police on weekdays and the driver exam study guide can be accessed through the State Police website at www.asp.state.ar.us.

2. What is the schedule for the Jacksonville District Court?

The Jacksonville District Court schedule is as follows:
Mondays – Video Court @ 9:00 a.m.
Tuesdays – Traffic Court @ 9:00 a.m.
Wednesdays – Video Court @ 9:00 a.m., Small Claims Court @ 10:30 a.m., Criminal Court @ 1:30 p.m.
Thursdays – Plea and Arraignment @ 9:00 a.m.
Fridays – Video Court @ 9:00 a.m.

3. How many officers does the Jacksonville Police Department have?

The Jacksonville Police Department has80 officers.

4. Does the Jacksonville Police Department provide safety-approved car seats?

Yes, when available. All car seats issued by the Jacksonville Police Department are approved by the National Highway Transportation Safety Administration. Installation & checks are done on Wednesdays 9am-2pm call 501982-3191 for an apportionment time.

5. What are the business hours of the Jacksonville Police Department?

Our front office is opened from 8:00 a.m. to 5:00 p.m. on all weekdays, excluding holidays.

6. How can someone speak with the prosecuting attorney?

Citizens requiring the services of the Prosecuting Attorney’s Office are not seen in our local office. An appointment to speak with the prosecuting attorney can be made through the main office in Little Rock. That number is 501-340-8100.

7. Are Arkansas Drivers’ License Manuals available at the Jacksonville Police Department?

The Police Department does NOT provide driver manuals. Arkansas drivers manuals may be downloaded from the Arkansas State Police website or a copy may be obtained at the Arkansas State Police headquarters at Geyer Springs and I-30.

8. How much does it cost to obtain a copy of an accident or incident report?

Incident reports can be purchased in our office for $2.00. Accident reports can be purchased in our office for $10.00 or online at www.cityofjacksonville.net .

9. Does the Jacksonville Police Department operate a jail?

The Jacksonville Police Department has a temporary holding facility ONLY. Persons requiring incarceration are transported to the Pulaski County Regional Detention Facility.

10. When may I obtain a copy of a report?

Reports generally can be obtained on the day following the incident or accident.

11. Does the Jacksonville Police Department fingerprint individuals for employment, citizenship, etc.?

Fingerprinting is currently done in our office on Fridays from 8:00 a.m. to 2:00 p.m. by a trained individual. The Arkansas State Police will fingerprint individuals for noncustodial purposes Monday – Friday.

12. Can I pay for an accident or incident report with a credit card?

Cash or credit and debit cards are accepted.

13. Where can an individual turn themselves in for a warrant?

If someone has a warrant, they can turn themselves in on weekdays between 8:00 and 8:30 a.m., Monday through Friday at the Jacksonville Court Building at 1412 W. Main St. You need to enter through the back door (holding area) of the building and let someone know you have an active warrant and need to be seen by the judge. There will be a $25.00 warrant fee, which must be paid prior to release. To expedite the process, please have correct change.

14. Does the Jacksonville Police Department unlock cars for citizens?

We unlock vehicles ONLY in cases of emergency or if a child or animal are locked in the vehicle.

15. Can someone pay fines or tickets or change court dates at the Jacksonville Police Department?

All fines and ticket payments must be made at the Jacksonville District Court Office located at 1400 W. Main St. (behind the Court Bldg./old police department). Any changes in court appearance scheduling must also be made at the District Court Office.