Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Main
2-
Visit the Staff Directory to find all department and staff contact information.Main
-
Use the FAQs module to easily find answers to the questions you ask the most.Main
City Clerk
1-
View the past and present City Council meeting minutes.City Clerk
Human Resources
7-
Human Resources
No, unless there is a legal issue regarding you as a city employee or your department.
-
There is a section in the Employee Policy Manual devoted to FMLA. Please review that section. As always, the Human Resources Department is here to help you. Our number is 501.982.4671.Human Resources
-
Human Resources
Once you have moved, there are certain steps that must be taken to ensure that the City and your benefit providers know how to get in contact with you.
Employees must notify their supervisors of this change AND human resources.
Police or Fire Department employees must see the Chief's admin and request the "Change of Address Packet". Once that is completed, turn that back into the Admin and they will submit the packet to Human Resources.
If you have moved and are no longer employed with the City, we'll need the corrected address for W-2's. We will need that change in writing.
-
Unless it's during an open enrollment period, you must have a qualifying event. A qualifying event is defined as a marriage, divorce, birth, death, or adoption. Your changes must be made within 30 days of the qualifying event. If proper changes are not made within 30 days, you will have to wait until the next open enrollment period.Human Resources
-
Human Resources
Yes, but only if you have jury duty on a day that you would otherwise be at work. You will be paid your regular rate of pay by the City for time served on Jury Duty. Therefore, you must sign your "Jury Duty Check" over to the City, so you are not paid twice.
-
If you are off work and receive a workers compensation check from ARML, it must be signed over to the City of Jacksonville and turned in to the Human Resources Department. The City compensates you 100% of your pay while you are out with your work related injury. The check from ARML reimburses the City.Human Resources
-
Regardless of whether or not you choose to go to the doctor, your Supervisor must be informed of the incident immediately. If you feel that you do not need a doctor immediately, that is fine. If, down the road, you feel that you should probably go see a doctor because there is still an issue, notify your Supervisor and then Human Resources. HR will take care of making you an appointment. After leaving the doctor's office, you must visit Human Resources to complete the proper Worker's Compensation paperwork.Human Resources
Police Department - Training, Fines & Operations
15-
The Jacksonville Police Department does not administer driver testing. The driver examination is administered by the Arkansas State Police on weekdays and the driver exam study guide can be accessed through the State Police website at www.asp.state.ar.us.Police Department - Training, Fines & Operations
-
The Jacksonville District Court schedule is as follows: Mondays – Video Court @ 9:00 a.m. Tuesdays – Traffic Court @ 9:00 a.m. Wednesdays – Video Court @ 9:00 a.m., Small Claims Court @ 10:30 a.m., Criminal Court @ 1:30 p.m. Thursdays – Plea and Arraignment @ 9:00 a.m. Fridays – Video Court @ 9:00 a.m.Police Department - Training, Fines & Operations
-
Police Department - Training, Fines & Operations
The Jacksonville Police Department ranges between 60-80 officers.
-
Police Department - Training, Fines & Operations
No, but you can contact the Arkansas Children's Hospital (501) 364-3400 to find a location close to you.
-
Our front office is opened from 8:00 a.m. to 5:00 p.m. on all weekdays, excluding holidays.Police Department - Training, Fines & Operations
-
Citizens requiring the services of the Prosecuting Attorney’s Office are not seen in our local office. An appointment to speak with the prosecuting attorney can be made through the main office in Little Rock. That number is 501-340-8100.Police Department - Training, Fines & Operations
-
The Police Department does NOT provide driver manuals. Arkansas drivers manuals may be downloaded from the Arkansas State Police website or a copy may be obtained at the Arkansas State Police headquarters at Geyer Springs and I-30.Police Department - Training, Fines & Operations
-
Incident reports can be purchased in our office for $2.00. Accident reports can be purchased in our office for $10.00 or online at www.cityofjacksonville.net .Police Department - Training, Fines & Operations
-
The Jacksonville Police Department has a temporary holding facility ONLY. Persons requiring incarceration are transported to the Pulaski County Regional Detention Facility.Police Department - Training, Fines & Operations
-
Reports generally can be obtained on the day following the incident or accident.Police Department - Training, Fines & Operations
-
Police Department - Training, Fines & Operations
Fingerprinting is currently NOT completed at the Jacksonville Police Department. The Arkansas State Police will fingerprint individuals for noncustodial purposes Monday – Friday.
-
Cash or credit and debit cards are accepted.Police Department - Training, Fines & Operations
-
If someone has a warrant, they can turn themselves in on weekdays between 8:00 and 8:30 a.m., Monday through Friday at the Jacksonville Court Building at 1412 W. Main St. You need to enter through the back door (holding area) of the building and let someone know you have an active warrant and need to be seen by the judge. There will be a $25.00 warrant fee, which must be paid prior to release. To expedite the process, please have correct change.Police Department - Training, Fines & Operations
-
We unlock vehicles ONLY in cases of emergency or if a child or animal are locked in the vehicle.Police Department - Training, Fines & Operations
-
All fines and ticket payments must be made at the Jacksonville District Court Office located at 1400 W. Main St. (behind the Court Bldg./old police department). Any changes in court appearance scheduling must also be made at the District Court Office.Police Department - Training, Fines & Operations
911
6-
911
If you accidentally dial 911, do not hang up. Stay on the line and tell the Dispatcher that everything is okay. If you hang up, the Dispatcher will attempt to call the phone number back. If they are unable to make contact with you, a Police Officer will be dispatched to your residence to ensure you do not need assistance.
-
911
Emergency Dispatchers need to get accurate information to allow Officers to make the best decision on how to approach the situation. Dispatchers handling fire and medical calls must also consider the well-being of the public, the safety of the Firefighters, Paramedics and Police Officers. The information you provide a Dispatcher is relayed to responding Officers, Paramedics or Firefighters while they are responding to the call.
-
911
Advise the Dispatcher that you don't know the actual address and then give a cross street or a block number, provide landmarks, business names or parks nearby. Look at house numbers in the area, if inside a building look for a piece of mail with an address.
-
911
You are asked a series of questions that will help the Paramedics determine the response needed to help the patient in the best way possible. The Dispatcher can obtain this information while sending the help that is needed. The Dispatcher will provide instructions for patient care until the Paramedics arrive on the scene. You should carefully follow the instructions given by the Dispatcher.
-
911
Dispatchers need as much information as possible concerning the subjects involved in the emergency. The best descriptions will involve sex, race, height, weight, hair color and clothing description. If you think the subject has a weapon tell what kind of weapon you think it is.
-
911
Dispatchers need a description of vehicles involved in case the subjects leave the scene so that officers can look for them while they are on the way to the incident. If possible get license plate number, make, body style and color and if it's an older or newer model vehicle. Include any information that would make it easily identified such as damage, stickers and how many doors.
Parks and Recreation
8-
Parks and Recreation
No, you don't have to be a member to use the Community Center. Anyone can use the facility. You can pay a daily fee or buy a membership.
-
Parks and Recreation
Open Swim Schedule:
Sunday: 1:00pm - 4:00pm
Monday: 1:00pm - 3:45pm & 6:30pm - 8:45pm
Tuesday: 1:00pm - 3:45pm & 7:30pm-8:45pm
Wednesday: 1:00pm - 3:45pm & 6:30pm - 8:45pm
Thursday: 1:00pm - 3:45pm & 7:30pm-8:45pm
Friday: 1:00pm - 3:45pm
Saturday: 10:00am - 12:00pm & 1:00pm - 4:00pm -
Parks and Recreation
We have daily fees or memberships available to purchase to use the facility, which includes swimming. Find the prices here: Rates & Passes | Jacksonville, AR - Official Website (cityofjacksonville.net)
-
Parks and Recreation
The indoor swimming pool is open the same days & hours as the Community Center. Various activities happen in the pool each day, so be sure to check the schedule when making plans to come swim. You can find the schedule here: Schedule | Jacksonville, AR - Official Website (cityofjacksonville.net)
-
Parks and Recreation
Children under 6 must have a parent accompany them in water. Children ages 6 -12 must have a parent in the pool or on the pool deck. Children ages 13 - 15 must be signed in at the front desk by a parent. See all pool rules here: Rules | Jacksonville, AR - Official Website (cityofjacksonville.net)
-
Parks and Recreation
To reserve a room in the North Hall Events Center contact Brylee at blawson@cityofjacksonville.net or call (501) 982-4171.
-
Parks and Recreation
Splash Zone Water Park is open Memorial Day weekend through Labor Day.
-
Parks and Recreation
To reserve a pavilion at a park contact Glen at glane@cityofjacksonville.net or call (501) 982-0818.