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Dear
Customer:
We would like to take this opportunity to welcome
you to Jacksonville and give you some information
concerning the Jacksonville Water Works.
Approximately 51 percent of our water comes from
Lake Maumelle in Little Rock Arkansas, and the
other 49 percent from our wells in Lonoke County.
Residential lawn sprinkler meters are encouraged
but not required to be separate from the house
connection.
The Water Works does cycle billing depending
on where you live in the city. We bill four times
each month. Below is the breakdown for cycles.
Cycle A: The bill is mailed on the third Friday of
each month and due three Mondays following.
Cycle B: The bill is mailed on the fourth Friday
of each month and due three Mondays following.
Cycle C: The bill is mailed on the first Friday of
each month and due three Mondays following.
Cycle D: The bill is mailed on the second Friday
of each month and due three Mondays following.
If your water is not paid by the due date you will
be charged a 10 percent penalty.
The Water Works offers our customers a bank
draft pay option. If you are interested in this
service contact the cashier's office.
To find out information concerning your garbage
pick up days call the Sanitation Department in
City Hall at 982-6071. If you are a commercial
customer you must notify the Sanitation Department
in writing of your intent to use a private
dumpster service, until that time garbage will be
charged.
Our business hours are from 8:00 A.M. until 4:30
P.M., Monday thru Friday. For further information
contact our office at 982-6561.
NEW SERVICE
Any new customer requesting service must show
proof of ID with either a valid driver’s license
or a picture ID and social security card. If a customer already has an
active deposit and is requesting a second service
to be turned on, we will allow the customer to do
this by phone and mail in a deposit. Special
conditions will be dealt with on an individual
basis.
The person that comes into the office with
identification is the name the account will be put
into. A wife cannot put it in the husband’s name
or the husband in the wife's name unless the
person is present with proper ID.
If the customer is requesting service where there
is a possible problem such as a bad debt, a usage
no deposit, no cut off from the previous customer,
or any other problem, the Water Works can
require additional information.
The only way to change the name on a deposit
without putting up a new deposit is in the case of
a death or a divorce. In the case of a death, a
death certificate must be brought into the office
and the living spouse must sign the back of the
deposit slip on file. In the case of a divorce, a
divorce decree must be brought in and both parties
must sign the back of the deposit slip on file.
Both parties do not have to come in at the same
time, however the change will not be made until
both have been into the office and signed the
necessary paperwork.
The Water Works makes every effort to turn
water on the same day as requested. After 1:00 P.M.
an additional service fee is charged.
DEPOSITS
A residential customer inside the city with a
5/8” meter, the deposit will be $65.00.
A residential customer outside the city with a
5/8” meter, the deposit will be $65.00.
Any residential deposit other than a 5/8” meter
will be charged a deposit according to the size of
the meter.
For commercial deposits it will be according to
the type of business. Carwashes and other
businesses that use large amounts of water will be
charged a meter deposit accordingly.
Multiple units on one meter will be charged by the
number of units times the deposit amount of
$65.00. For example if it were a duplex, the
deposit would be $65.00 times two with the deposit
being $130.00. If it were a large apartment
complex or trailer park, it would be the number of
units times $65.00.
METER DEPOSITS BASED ON METER SIZE
METER SIZE INSIDE AND OUTSIDE CITY
5/8” $65.00
1” $135.00
1 ˝” $350.00
2” $500.00
3” $550.00
4” $600.00
6” $650.00
8” $750.00
SERVICE CHARGES
New Service Fee $10.00 / After 1:00 PM $25.00
Temp. Cut of Fee $15.00 / After 1:00 PM $25.00
Reconnect Fee $15.00 / After 2:00 PM $25.00
Transfer Fee $15.00 / After 1:00 PM $25.00
Insufficient Check Fee $20.00
Broken Lock Fee $25.00
Broken Hasp Fee $25.00
WATER RATES PER 1000 GALLONS
CONSUMPTION IN GALLONS INSIDE CITY/OUTSIDE CITY
Customer Billing Fee for all Services $4.30/$6.45
First 2000 (Minimum Charge) $5.70/$8.55
Next 18,000 $3.78/$5.67
Next 30,000 $3.56/$5.34
Over 50,000 $3.26/$4.89
*All rates are subject to any applicable taxes.
The Water Works does not reconnect water
service after hours for non-payment. The only time
the Water Works Technician goes out after
hours is for emergency situations or if the
turn off was in error.
BILLING PROCEDURES
All bills for charges for water, sewer, and
garbage shall be computed and rendered monthly.
The billing and due date will be determined
according to the customer’s address. The
Water Works does cycle billing,
which is billed each Friday. The bill is due three
Mondays following the billing date. If the bill is
not paid, a ten percent (10%) penalty will be
charged to the account. If the bill is not paid 16
days after the due date, the water will be
disconnected on the 17TH day after the due date.
Should any water service be disconnected, the
delinquent bill plus a reconnect fee must be paid
in full before water is restored.
*The Water Works is not liable if a customer
does not receive their bill. It is the
customer’s responsibility to contact The Water
Department and find out the amount of the bill and
to have it paid by the due date.
EXTENSION
The Water Works will allow a customer an
extension once every 6 months, the first time
period from January to June, and the second period
from July to December. The extension will only be
given if the customer calls before the disconnect
leaves the office. The hold will be given until
Friday of the following week.
The Water Works will work with customer's
medical situations with a doctor’s notice. If in
the event that a customer has a medical situation
and is on the disconnect list, we will tag the
door and give them 48 hours additional time to pay
without being disconnected. Since we have made a
trip to notify the customer, a $15.00 trip fee
will be due at the time the delinquent bill is
paid.
If the customer has had a leak and an adjustment
is pending, the customer will be required to pay
half of the delinquent amount and be given until the
adjustment is made to pay any balance if the
adjustment does not cover the remaining half.
INSUFFICIENT CHECKS
If a customer has more than two (2) insufficient
checks in a calendar year, we will not accept a
check from that same customer for one (1) year.
They must pay by cash or money order. If they
appear on the disconnect list and pay with a check
and have already written two insufficient checks,
we will not accept the check and disconnect the
water service.
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