The Public Information Office (PIO) deals exclusively with matters related to the sharing of information between the department and the public it serves. The PIO goal is to ensure that open lines of communication are maintained at all times with all segments of the greater Jacksonville community. Public Information Director Lieutenant Brett Hibbs is the commanding officer of the PIO.
 
Transparency
It is a well-established tenet of law enforcement that openness of communication is a major building block in gaining the trust and confidence of the public. The organizational entities within PIO employ tried and proven methods to keep the Jacksonville public fully informed on the activities of its Police Department. 1 such method is by establishing and maintaining this web site. Here you can gain a tremendous understanding of virtually every aspect of the department’s operations without leaving home, school, or the library. Other PIO methods employed are more personal such as media interviews. In all cases the major thrust of PIO’s mission is to provide you, the public, with information that is complete, accurate, and up to date.