When you're faced with an emergency, the more you can do to save time, the better.
That's why you should always call 911 whenever you need emergency help from the Police, Fire, or Emergency Medical Services.
Train your entire family to use 911, even a young child can learn to recognize an emergency and know how to dial three easy digits.
A 911 emergency is easy to recognize, if you think people or property are at risk, don't hesitate. Here are some examples:
Your family should also know not to tie up a 911 line for general information.
When you shouldn't call 911:
You can also help minimize non-emergency calls to 911 by doing the following:
Note: Home phones and cell phones can still be used to call 911 without service through a telephone provider. Please do not allow children to play with disconnected cell phones.
Stay calm, speak clearly, help is on the way. When you dial 911, a dispatcher will answer and need certain information from you. Give the dispatcher the following information:
Stay on the line, the dispatcher can send help while still talking to you. The dispatcher will need to ask more questions and can also provide some pre-arrival instructions to help you or the other parties involved.